Reference and Information Service in libraries involves assisting users in finding information, answering queries, and guiding research. Librarians provide expertise in using resources, databases, and catalogs to support academic, professional, and personal information needs. This service aids users in accessing reliable and relevant information efficiently, enhancing learning and research endeavors.

The Cental Library-IIT Jammu assists its users ranging from the locating the book to finding the specific information, required by a user. Library staff provide assistance to Researchers and other Library users, providing right information to right reader and replying to their queries to the best.

Suggestions has also been noted down by Library staff, where the users of the Library can suggest measures for improvements in its facilities and services through e-mail, Whats App, etc.